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Percakapan Inggris saat Check-in Hotel

Hotel Guest Check In Conversation

Kali ini kita akan membahas percakapan saat proses check-in hotel dalam bahasa Inggris. Bahasa yang digunakan oleh perusahaan jasa dalam berinteraksi dengan pelanggannya tentu memiliki standar yang spesifik.

Bahasanya baku, sopan, namun tetap lugas dan jelas. Saat check-in hotel, tentu seorang resepsionis hotel akan menghadapi karakter tamu yang berbeda-beda.

Hal ini menjadi dinamika tersendiri saat percakapan mereka sedang berlangsung. Berikut contoh-contohnya:

Contoh 1

Berikut ini adalah percakapan antara seorang tamu hotel ABC bernama Mr. John saat akan check-in ke hotel.

Hotel: Welcome to ABC Hotel. How may I help you? (Selamat datang di ABC Hotel. Ada yang bisa dibantu?)

Guest: Hello.. I’d like a room for three nights, please? (Halo.. Saya butuh kamar untuk tiga malam)

Hotel: Sure. We have three types of room, single, twin and double room. (OK. Kita ada tiga tipe kamar, single, twin dan double)

Guest: Single room please. (Kamar single saja)

Hotel: Single room for three nights, will cost you $300. And we require $50 security deposit, it will be refunded when you check out. (Kamar single untuk tiga malam, harganya $300. Dan kami butuh deposit $50, akan dikembalikan setelah checkout)

Guest: Great. (OK)

Hotel: Can I have your ID? (Bisa minta KTP-nya?)

Guest: Here you are.. (Ini)

Hotel: Thank you Mr. John. Your total is $350. How would you like to pay? (Terima kasih Pak John. Totalnya $350. Mau bayar pakai apa?)

Guest: I’d pay with cash. Here it is. (Bayar cash saja.)

Hotel: Here is your key card Mr. John. Your room number is 303. It’s on the third floor. You will find the lift at the end of passageway. (Ini kuncinya Pak John. Kamarnya nomor 303. Di lantai tiga. Liftnya ada di ujung lorong ini.)

Guest: Thank you very much. (Terima kasih banyak)

Contoh 2

Sementara contoh kedua adalah percakapan saat check-in hotel antara tamu bernama Mr. Smith dengan resepsionis, termasuk saat harus melakukan pembayaran.

Guest: Good Morning.. I’ve booked a room through ticket.com (Selamat pagi.. Saya sudah booking lewat ticket.com)

Hotel: Good Morning.. May I see your ID please? (Selamat pagi.. Bisa lihat KTP-nya?)

Guest: Here it is.. (Ini)

Hotel: Yes, we’ve your reservation Mr. Smith, one twin room, staying for two nights. It is all paid up. (Ya, kami ada reservasi atas Mr. Smith, twin room, dua malam. Sudah dibayar semua.)

Guest: Yes, you are right. (Ya benar.)

Hotel: Please sign your name here. (Tanda tangan di sini)

Guest: Sure. Can someone help me with my luggage? (Baiklah. Bisakah seseorang membantu saya membawa koper ini?)

Hotel: Thank you very much Mr. Smith. I will call the bellboy to handle your luggage. If you need any help just call the front desk. (Terima kasih Pak Smith. Saya akan panggil bellboy untuk membawa kopernya. Kalau butuh bantuan telepon saja front desk.)

 

Contoh 3

Guest: Hello.. I’d like to book a room, please. (Halo.. saya mau booking kamar)

Hotel: Welcome to ABC Hotel. I’m sorry we don’t have any room available. This weekend is peak season. (Selamat datang di ABC Hotel. Maaf kamarnya penuh. Akhir pekan ini peak season)

Guest: Oh.. OK. (Oh.. OK)

Hotel: There is a hotel accross the street, XYZ hotel. I’ll help you to call the hotel, if you want. (Di seberang jalan ada hotel XYZ. Saya akan telpon hotel jika anda mau.)

Guest: Sure (OK)

Hotel: Please wait… Yes, there are 3 rooms left. (Tunggu sebentar… Ya ada 3 kamar kosong)

Guest: Thank you for your help. (Terima kasih atas bantuannya.)

Contoh 4

Guest: Hi.. I want to check in. (Hi.. aku mau check in)

Hotel: Hi.. Do you have any reservation? (Hai.. sudah reservasi?)

Guest: I’ve book through travel.com (Sudah booking lewat travel.com)

Hotel: And under what name you booking is? (Booking atas nama siapa?)

Guest: Jeniffer Crow. (Jeniffer Crow)

Hotel: Can you spell your last name, please? (Bisa ulangi nama belakangnya?)

Guest: C R O W (C R O W)

Hotel: Yes, we have reservation for Mrs. Jeniffer Crow for three night sarting from today. Is that right. (Ya, kami ada reservasi atas nama Jeniffer Crow untuk tiga malam mulai malam ini)

Guest: Yes, that is right. (Ya benar sekali)

Hotel: Can I have your ID please? (Bisa lihat KTP-nya?)

Guest: Here is my passport. (Ini passport saya?)

Hotel: Your room is all paid up. But we need $100 security deposit, we will refund when you check out. How would you like to pay? (Kamarnya sudah dibayar. Tapi kami butuh $100 untuk deposit. Mau bayar pakai apa?)

Guest: Take my card.. (Ini kartu saya)

Hotel: Thank you. Your room 404 is ready. And here is your key. (Terima kasih. Kamarnya nomor 404. Ini kuncinya)

Guest: What time breakfast will be served? (Jam berapa sarapannya?)

Hotel: You will be served from 7:00 until 10:00. Just tell your room number to restaurant front desk. (Sarapan mulai jam 7 sampai jam 10. Bilang saja nomor kamarnya ke front desk restoran)

Guest: How about WIFI password? (Password WIFI-nya bagaimana?)

Hotel: Here in your key, there is a password stated. (Ini di kunci kamar, ada passwordnya)

Guest: Thank you very much. I’ll just go to the room. (Terima kasih banyak. Saya akan langsung ke kamar.)

Hotel: You’re welcome. If you need any help just press 0 to call front desk. (Sama-sama. Jika butuh bantuan tekan 0 saja)